SUMMARY:
The Operations Manager is responsible for the operational departmental success of the Import and Export departments. The Operations Manager will provide guidance and support to all Import and Export personnel while ensuring the departments are fully functioning and executing day to day tasks.
DUTIES AND RESPONSIBILITIES:
- Overseas all Import and Export department personnel
- Conduct quarterly performance reviews for Import and Export personnel
- Conduct interviews as needed
- Establish and maintain team efficiency and operations
- Dedication to operational opportunity recognition
- Accomplish and maintain department operational gross profit targets.
- Maintain compliance with TSA, FMC and all governmental agencies.
- Report all nonexempt employee's OT hours to the Branch Manager
- Responsible for all check requests for the branch
- Create and maintain customer profiles through Cargowise
- Set up customers and agents in the webtracker.
- Guide operational improvements and provide team training as needed/meetings twice per month.
- Develop, maintain and update additional IT requirements to improve efficiency with Branch Managers guidance and approval
- Provide daily updates regarding issues with customers and agents to the Branch Manger
- Send weekly review emails end of day each Friday to the Branch Manager with the week's good points, bad points, opportunities/issues and final updates/observations.
- Develop and maintain SOP's for each operations department role.
- Review Import and Export Personnel dashboards to ensure organization
- Assign and review pre alerts for the Import and Export Departments
- Review all incoming Import emails daily and be sure correct Import personnel is in copy
- Performs other related duties as assigned by Branch Manager
QUALIFICATIONS:
- Must be able to use and operate Cargowise efficiently
- Effective communication skills with team members, customers, and vendors
- Ability to manage multiple personnel
- Ability to maintain a positive attitude under a stressful environment
- Strong organizational skills
- Must be capable of problem solving
- Must be willing to go above and beyond for the Import and Export departments
- Must have strong Leadership skills
COMPANY BENEFITS:
- 401(k)
- 401(k) match up to 4%
- Dental insurance- employer pays 100%
- Vision Insurance- employer pays 100%
- Health insurance- employer pays 100% for employee ONLY portion
- Flexible PTO Policy
PI164472471
Company:Global Logistical Connections Inc.Location:Schaumburg IL USJob Types:Full TimePost Date:February 8, 2022Valid Through:March 7, 2022
